NOW DELIVERING FOR THE HOLIDAYS. ORDER BEFORE DECEMBER 15 & GET 10% OFF* YOUR ORDER.

Holiday FAQs

Don't see your question answered here?

Feel free to call us: (925) 405-5291

Early order 10% off discount: 

How Long Does The Discount Run? 

All orders placed between November 1st and December 15th at 11:59 p.m. Pacific Time for specified arrival between  November 14th and December 25th will receive a 10% discount. 

What Items Qualify for the 10% Discount? 

This 10% early order discount applies to all items in the Holiday Gift section and the Luxury Comfort Cakes items in the Bakery section. Gift cards are not eligible to receive the 10% off early order discount. 

Do I need a promotion code?

No promotion code is needed; the 10% discount will automatically apply to your cart when you place your order by 11:59 p.m. December 15th for qualifying items with holiday delivery dates.

Does my order need to ship or be delivered before December 15th to qualify? 

Please Note:  The 10% Early Order discount will apply only to orders received by end of day December 15th. Please order early to save and to help us plan this gifting season’s production.

We can definitely still deliver or ship your order if placed after December 15th, but we cannot give the Early Order 10% discount for these orders. To be as sure as possible of your order’s arrival by December 25th in these challenging shipping times, we will ship all orders we have received by December 15th during the December 16-19 period for arrival by December 25th. If we receive the order after December 15th, we can deliver it within our delivery area (see below) by December 24th. If the recipient is not in our local delivery area and we receive the order after December 17th, we can still ship it as soon as possible but it may not arrive by December 25th. 

Again, to help us plan during this busy time of year, we are encouraging everyone to order by December 15th, but we can process and ship orders received as late as December 23rd for probable arrival after December 25th, or we can deliver locally (see zip codes below) up to December 24th any orders placed by December 21st. 

Gift Card 10% Bonus Code:

What are the qualifying dates for the 10% bonus code for a $100 single gift card recipient and $250 multiple gift card recipients for additional website purchases by the gift card purchaser?

Gift card orders placed November 1st through December 31st. The gift card will be sent electronically via email to your recipient. You will receive your 10% off bonus code via email as well. 

Do I have to live in one of your delivery zones to qualify? 

No, it’s definitely not necessary for you to live in our local area to place an order. However, we can only hand-deliver to addresses in the zip codes in our delivery area. If you live outside our local delivery area we can deliver your order if it is a gift for someone local. Orders placed by anyone anywhere for delivery addresses anywhere in the U.S. outside our delivery area will be shipped.

Gift Personalization: 

What if I want to send a personalized message with my gift?

We are happy to include a personalized note with your gift. All you have to do is leave us the details in the “Additional Notes” section on your cart page. 

Shipping

How Does Shipping Work? 

  • All orders will ship Priority 2-3 day Mail via USPS
  • The following shipping rates apply:
    • For all orders up to $30, $7.95 Flat Rate shipping.
    • For all orders over $30, $10.95 Flat Rate shipping
  • If your order is a gift you may select the desired delivery date at checkout and we will strive to do our best to get it there on or before that date.
What do I do if I want to ship to multiple addresses?

You will need to place a single order for each recipient. If you have a long list of gift recipients at multiple addresses, and/or a complex order, please fill out the contact information form found here and we’ll be happy to help you place those orders.

Hazel Armstrong’s is not responsible for:
  • Orders that have been lost or damaged in the mail--USPS is responsible once an order has been shipped out.
  • Orders marked delivered--USPS is responsible for all orders once an order is shipped out--Please contact your local post office to file a claim

If there is any issue with your tracking number or package delivery please contact USPS before contacting us. Please allow 1-4 days for tracking information to be updated. In some cases tracking information will not update and you will still receive your order. If you still have not received your order after the delivery date please contact us.

If your tracking information confirms that your order has been delivered to your order address, but you have not received your order, please contact your local post office directly to investigate the issue and file a claim with them.  We cannot be held accountable for orders that confirm the order has been delivered to your address.

We are NOT responsible for if the order is not delivered by the guaranteed shipping times as it may take 1-2 days to process the shipment and we cannot be held liable for USPS guarantees.  If an order is not delivered in time please contact USPS at 1-800-ASK-USPS, We will NOT refund shipping fees if USPS fails to meet their guaranteed shipping times.

Where do you ship? 

  • We currently only ship within the United States.

Local Delivery

Where do you deliver? 
We are excited to announce we have expanded our delivery zone to cover the following surrounding areas: 
Walnut Creek ( 94595, 94596, 94597, 94598), Alamo (94507), Concord (94518 94519, 94520, 94521), Pleasant Hill (94523), Lafayette (94549), Moraga (94556), Danville (94526), San Ramon (94582, 94583), Danville (94506), Orinda (94563)

What is the delivery fee? 
Please see the list of delivery fees by zip code below:

    • Free Delivery: 94595 Walnut Creek (Friday afternoon deliveries)
    • $5 Delivery: (Friday afternoon deliveries)
      • 94596 Walnut Creek
      • 94597 Walnut Creek
      • 94598 Walnut Creek
      • 94507 Alamo
      • 94518 Concord
      • 94519 Concord
      • 94520 Concord
      • 94521 Concord
      • 94523 Pleasant Hill
    • $7 Delivery: (Saturday morning deliveries)
      • 94549 Lafayette
      • 94556 Moraga
      • 94526 Danville
    • $10 Delivery: (Saturday morning deliveries)
      • 94582 San Ramon
      • 94583 San Ramon
      • 94506 Danville
      • 94563 Orinda

What days do you deliver? 
All deliveries are done on Friday afternoons or Saturday mornings, depending on the zip code of the delivery address (see above). 

What if I want my gift delivered close to the holidays? 

We will make special deliveries the day before Thanksgiving (November 25th) and the day before Christmas (December 24th.) You will have the option to specify these special delivery dates on the check-out page in the Comments section. 

What is the cut-off time for ordering for each week’s Friday or Saturday delivery? 
Tuesday at 9 PM PT

Can I choose what time on my delivery day my order is delivered?  
We offer three-time slots for Friday delivery (if you live in one of our Friday delivery zip codes): Noon-2:00, 2:00-4:00, and 4:00-6:00. You will be asked to choose your time slot for delivery when you place your order.  For Saturday morning deliveries, all deliveries are made between 9:00 and noon.

PLEASE NOTE: Due to the perishable nature of our products, affected by extremes of temperature and other outdoor factors -- as well as their attractiveness to roaming animals -- we want to make sure you (or your gift recipient if you specify delivery to a different address than yours) are home to receive our delivery.  When we make the delivery we will ring the doorbell to let you know the delivery is there, and then step back to wait to make sure the doorbell is answered. If no one comes to the door to accept the delivery, we will try to reach you by phone. We will not leave it on your doorstep unless you have let us know in writing in the Comments section of your order or in a written note left for us at your door that it is OK to leave the order if no one answers. If you give us these written instructions, we cannot take responsibility for the order once it is left at the specified delivery address doorstep. Please make every effort to be home, or in the case of a gift make sure your recipient is home, on the day and time slot you choose for delivery so we can all be assured of getting your order to you in good shape. 

Other:

Where do you make these treats? 
In a licensed commercial kitchen in Concord. We follow all current CDC and Health Dept. guidelines to ensure our products are safe for you to enjoy.

Do you have gluten-free options? 
Yes! In our Luxury Comfort Cakes section we have Flourless Chocolate Cake. The Almond and Amaretto cakes can be made gluten free on special request (call Pam at 925-405-5291). In our Cookies section see the Gluten Free Oatmeal Raisin Cookies.

Do you accommodate special orders? 
Unfortunately, because we are a very small team, producing a long list of menu items, we aren't able currently to take on special requests for non-menu items. (With the one exception that we will make either the Almond Cake or Amaretto Cake in gluten free versions if requested. See above.)

Where do you get your ingredients?
Whenever possible, we use ingredients grown or made in California and Certified Organic. Many of our baked goods and confections feature the amazing bounty and quality of California fruits and nuts - certified organic whenever we can reasonably get them in that form. Even our flour, though not certified organic, is made from wheat grown in California. The amazing world-class chocolate we use in our confections is made by TCHO just a short distance from us in Berkeley. We are happy that TCHO offers some Certified Organic versions of their couverture products - milk chocolate (39%), a dark-milk blend (54%) and dark chocolate (66%) - all of which we have proudly used for several years and that make our confections exceptional.

Do you use earth-friendly packaging?
Yes, it is important to us to use minimal, sustainable, earth-friendly packaging whenever we can (recycled-recyclable-biodegradable-compostable). For example, most of the cellophane we use, such as for some of our cookie and confections packaging, is not only biodegradable as most cellophane is, but is a compostable version of cellophane, which means it breaks down entirely and takes its earth-friendliness several steps farther than regular cellophane.

What are your favorites? 
Everything on our menu is a favorite of the baker's (Pam) and of her customers over time, culled from the hundreds of recipes she has collected, tried and developed over the course of her more than 50 years of baking.

Will you be offering any additions to your menu?
Yes! Each month we will try to add a temporary-edition product as the Product of the Month, probably starting in July '20. Watch for it in the Sampler Boxes section which we'll probably rename the Sampler Box and Monthly Specials section. Also, based on customer feedback (including yours!), we may replace some items on our menu from time to time - putting in treats from our monthly specials and other sources that have proven more popular - or just to keep things interesting.